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Introduction of the new Street Manager system for street and roadworks

  • United Kingdom
  • Environment


On 6 February 2020, the Government published the Street and Road Works (Amendments Relating to Electronic Communications) (England) Regulations 2020, which come into force on 1 April 2020.

The Regulations support the delivery and implementation of “Street Manager”, the new digital service for planning and managing street and road works in England and replaces the current system, EToN, which was developed in the 1990s.

It is hoped that Street Manager will benefit both local authorities and utility companies by better managing road works delivering time savings and reduced congestion, as well as providing accurate and up-to-date data on live and planned works.

Key features of the new system are:

  • Street Manager should be used by local authorities and utility companies by midnight on 1 April 2020;
  • The DfT could recover ongoing costs of the system from local authorities and utility companies, to be charged on a proportionate basis, fixed for 2 years and invoiced quarterly;
  • An undertaker executing street works needs to send notice of the start of the works/completion of the works within 2 hours during the working day;
  • The definition of “major works” has been amended, removing the reference to street works that “have been identified in the annual operating programme of an undertaker”, to encourage utility companies to put forward their plans on Street Manager without fear of being charged extra or being subject to longer notice periods;
  • Local authorities should now issue Fixed Penalty Notices using Street Manager; and
  • Timeframes for road restrictions on newly resurfaced or reconstructed roads under section 58 of the New Roads and Street Works Act 1991 have been reduced (to 3 years in relation to substantial road works involving reconstruction and 2 years in relation to substantial road works involving resurfacing or an alteration in the level of the highway).