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    Eversheds Sutherland appoints Head of Service Excellence - CCPG

    Eversheds Sutherland has appointed a Head of Service Excellence for its Company Commercial Practice Group (CCPG) – one of the first global legal practices to actively bring client service and technology together.

    Darren Jones, who joins from Barclays Bank plc, will focus on driving excellent client service to the highest legal and commercial standards through a number of approaches, including leading on the building of world class global technology solutions.

    Darren’s role will also encompass implementing a new strategy to develop and apply offerings around legal technology, legal project management, service excellence and knowledge.

    A qualified solicitor, Darren has significant experience in legal service innovation and legal change management as well as how to use technology to improve service delivery capability. His recent work includes advising legal, business and infrastructure teams on LawTech, the future delivery of legal services and how this could better deliver a business strategy, defining a LawTech strategy and managing a portfolio of projects (including workflow, document generation, e-signatures and AI).

    Keri Rees, Co-Head of Global Company Commercial commented:

    “Our clients are telling us that whilst firms are talking about technology, few are proactively delivering it. Darren’s appointment will help ensure technology is an integrated part of the service we provide to our clients, actively differentiating ourselves from the competition through the quality of service we will then be able to offer.

    "Darren has the passion and skills in technology to be able to drive this forward for us in an intelligent and joined-up way. His joint legal and tech skills are very rare and highly desirable for a global legal practice like Eversheds Sutherland where we aim to be at the cutting edge of technological innovation to support our clients internationally across all product offerings from global M&A to commercial contract assurance.”

    Darren Jones commented:

    “I am a strong advocate of technology and the many exciting transformation opportunities and benefits it presents for service delivery in the legal market. I look forward to being part of a business with a global platform where I can leverage my skills and experience around LawTech, innovation and service delivery for the benefit of clients.”

    For more information on Eversheds Sutherland, visit


    This information is for guidance purposes only and should not be regarded as a substitute for taking legal advice. Please refer to the full terms and conditions on our website.

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